Owning up to a Failure

Educational Resource
Author:Pritchard, Michael
Abstract:

Norm Nash represented R&M's "official position": the piece of equipment is all right. However, during the course of the meeting it becomes apparent to Walt Winters that the problem has to be R&M's. Should Walt say anything about this in the presence of the customer, or should he wait until after the meeting to discuss this with Norm Nash?

Rights:
All rights reserved (no additional license for public reuse)
Contributor:Pritchard, Michael
Language:
English
Publisher:
Online Ethics Center
Published Date:
2006
Related Links:
  • https://onlineethics.org/cases/cases-teaching-engineering-ethics/owning-failure
    • Notes:

    Case Study / Scenario|Hypothetical / Fictional Case

    Persistent Link:
    https://doi.org/10.18130/pr7n-2268